Live 24 x 7 Support
Keeping production lines operational
\We understand the critical nature of your operations. When a customer needs support to keep their lines operational, we believe they should have immediate access to a trained professional. That’s what Insequence offers. Our support program gives clients access to technicians 24 x 7 x 365, with support available in English, Spanish, French, German and Portuguese.
Suppliers want to know that not only are their solutions reliable but if there is an issue, that it can be resolved quickly. To give our clients peace of mind, Insequence offers live 24 x 7 with technicians just a phone call away. If an issue should persist, a set escalation plan gets customers to the resources they need.
Immediate response
To keep production lines operational, Insequence offers customers LIVE technical support. Not just live, but live 24 hours a day, 7 days a week, and 365 days a year, including holidays. 24 x 7 support is available in multiple languages.
Multiple options
Often times the plant floor makes it difficult to hear a verbal conversation or receive a cell signal. Due to the nature of plant floors, it often makes calling into a technician difficult. Therefore, as an alternative, Insequence offers an option to reach technicians through online chat. In addition, for less urgent issues, clients can reach technicians by email. As a result, Insequence 24 x 7 support offers users a high level of accessibility to resources for troubleshooting.
Fast Resolution
Our team uses remotely controlled software, secured over a Virtual Private Network, to directly resolve potential issues within minutes of your call. If the issue cannot be resolved immediately, there is an established escalation process. Through this process our customers to get in touch with the right people.
