Insequence Services
From MES and just in sequence manufacturing to data management and inventory tracking, suppliers and their OEMs can have peace of mind when they know they have a complete resource to turn to. This is why Insequence has built a reliable support network giving suppliers the critical and necessary resources needed to maintain their operations. We offer reliable 24 x 7 live technical support, onsite and remote system implementation, training, online documentation, and a new risk assessment service designed to optimize Insequence systems. With these easily accessible services, our customers can rest easy.
24 x 7 Live Support
Insequence offers customers 24 x 7 live technical support in both English and Spanish. Because we believe that when a customer needs support, they should have immediate access to a trained professional.
Training
We offer onsite and online learning opportunities, providing our customers the tools they need to effectively operate their solutions. This includes onsite training, at both our corporate offices and customer locations, along with online webinars.
Risk Assessment
We offer a proactive service tailored to mitigate operational risk and optimize performance of the Insequence system. This includes finding errors that run the chance of shutting down an OEM to making sure the site is within NIST standards.
Insequence Online
Accessing information on products and current projects is critical to the operation of a facility. Our customers have access to this information through our online services. They have access to a customer portal, letting them view the status of any open projects. There also a live chat option online along with product documentation, training webinars schedule and overviews, forums, and FAQs
- Technical Support offered 24 x 7 x 365 in both English and Spanish
- Support is available live by phone and online chat
- Training offered onsite at customer location, at Insequence Corporate, and through online webinars.
- Documentation available through our online knowledge base
- Discussion forums and FAQs through online services
- Risk Assessment – New service to assess and optimize SPD Pro systems along with mitigating operational risk
